How is global cruise company Carnival Corporation able to provide a secure and seamless customer experience to more than 300,000 guests and crew worldwide every day? By having real-time visibility across all applications, services, and security infrastructure using Splunk’s products.
The cruise company’s largest brand, Carnival Cruise Line, allows guests to complete online check-in, book shore excursions and restaurant reservations, formally check out, and more through the Carnival HubApp. With Splunk, Carnival Cruise Line can quickly spot unexpected glitches on the website or the HubApp before immediately addressing the issue before it affects the guest experience.
“These systems are critical [to our guest experience], so it's crucial that we have the ability to identify, triage, and resolve issues as quickly as possible. Splunk ensures that stability for us, and [enables us to deliver a] seamless guest experience. In fact, Splunk has been a big part of us achieving a 70% improvement in our stability metrics over the last four years,” shares Ruel Waite, Carnival Cruise Line's senior manager of Site Reliability Engineering, at Splunk’s .conf23 event in Las Vegas earlier today.
Besides that, Splunk’s products are helping Carnival Corporation’s IT security teams gauge the severity of system security issues and see all alerts in one place. As such, the company has reduced its mean time to respond (MTTR) by as much as 98% to mere hours in some cases.
At the same event, Alex Tabares, senior director of Threat Intelligence at Carnival Corporation, says: “Carnival’s mission is to deliver safe, fun and memorable cruise vacations. As part of that, my team monitors nine global brands with over 90 ships sailing to 700 different ports and destinations. Essentially, our ships are floating cities which require their systems to be up and running and secure at all times. The ships are generating massive amounts of data for 300,000 guests, which my team manages alerts daily and reports back to our offices worldwide.
“Splunk enables us to ingest our logs securely and provides visibility so that our IT and security teams across the organisation can work together to drive digital resiliency to provide the best guest experience.”
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Toni Pavlovich, Splunk's chief customer officer, adds: “As the largest global cruise company, Carnival Corporation's nine cruise line brands operate 24 hours a day, all around the world and they require a technology partner that can help them be secure in a world where access to data becomes more and more desired. “As the threat landscape continues to evolve, it is more important than ever that companies have a cybersecurity strategy that enables them to remain resilient and performant, and Carnival Corporation is doing just that.”
