M1, Singtel and StarHub will retire all 3G services — including voice, messaging and data — with effect from July 31, 2024.
This move will enable the mobile operators to repurpose some of the freed-up spectrum to improve 5G services, which offer faster speeds, higher data throughput, and enhanced security and reliability.
According to a press statement jointly issued by the three telcos, only a small percentage of customers continue to use 3G services, comprising users on older mobile devices or SIM cards that cannot connect to newer 4G and 5G networks,
In the coming months, the telcos will proactively take measures to communicate the transition and assist 3G users who need help migrating. For instance, they will offer a wide range of 4G and 5G handsets at different price points to enable customers to migrate to newer networks conveniently. Customers who are still using 3G-only SIM cards can also visit their telco’s website to find out where to upgrade their SIM cards.
