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customer experience
Technopreneurs
Establishing a digital presence through conversational messaging
A personalised conversational experience can save customers time while increasing operational efficiency. Here's why.
July 06, 2022
Digital Economy
ShopBack leverages Forter to grow securely
With Forter, ShopBack can now make more precise and faster decisions about customer trustworthiness, enabling it to scale securely
June 24, 2022
Digital Economy
Endowus relies on Twilio to scale without compromising on customer experience
Here's how Twilio's easy-to-use solutions enable Endowus to increase productivity and offer more personalised services.
June 23, 2022
Digital Economy
Navigating the challenges of hybrid work in financial services
How can banks create and cultivate strong client relationships as they embrace hybrid work?
June 10, 2022
News
LaLiga turns to Alipay to get closer to Chinese football fans
Users can now access the latest information on LaLiga matches and participate in various engagement activities in the Alipay app.
April 22, 2022
In Focus
Fortifying security and enhancing user experience using data science
Here are some best practices to help firms use data science to deliver seamless and secure services dynamically.
April 20, 2022
In Focus
Humanising banking: How Conversational AI provides a human touchpoint in the finance sector
A more digital world requires banks to have firm foundations in AI and automation so they can optimise every conversation.
March 25, 2022
Digital Economy
Riding the e-commerce tiger in a post-Covid age
If the pandemic has taught us anything, it’s that flawless customer experiences must always prevail.
March 14, 2022
News
Tech news in less than 5 minutes – March 2022
Bite-sized news on customer experience, cybersecurity and future of work.
March 01, 2022