SINGAPORE (Jan 12): Accenture, the global professional services company, has published a new report suggesting that as financial services firms look to integrate robot and human services, they face the challenge of blending a physical presence with advanced digital user-experiences.

Accenture’s Distribution & Marketing Consumer research study includes a survey of nearly 33,000 consumers across 18 countries and regions.

According to its data, eight in 10 Singapore consumers would welcome robo-advisory services for their banking, insurance and retirement planning needs – specifically in determining which bank to open; which insurance coverage to purchase; and how to plan for retirement. Notably, each service category drew a favourable response from 80% of Singapore consumers as compared to the global average of 71%, 74% and 68% respectively.

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