Non-profit organisation Make-A-Wish is using Oracle NetSuite to increase the speed and volume of wish-granting to thousands of children with critical illnesses every year.
Make-A-Wish has granted more than 340,000 wishes across the U.S. and its territories, and more than 500,000 wishes worldwide. To help more than 30,000 volunteers across 59 chapters focus on the mission of delivering hope to wish kids and their families, the non-profit upgraded its enterprise resource planning (ERP) system with NetSuite.
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The move enabled Make-A-Wish to streamline and automate core financial processes such as budgeting, reporting, and month-end close. The non-profit also integrated NetSuite with its new customer relationship management system to support its new Wish & Volunteer Center, which will automate its wish referral process. Additionally, it is using NetSuite to support its new Intercompany Journal Process to reduce laborious data entry by enabling the automated distribution of funds to its chapters.
“Before NetSuite, we had 59 separate financial systems, and managing this complex web of disparate technologies was extremely time-consuming. By centralising our entire business on NetSuite, Make-A-Wish can refocus valuable time and resources on our organisation’s mission to transform the lives of children with critical illnesses by delivering hope, one wish at a time,” says Richard K. Davis, president and CEO of Make-A-Wish America.
Photo: Oracle NetSuite
