Here's how Southeast Asian banks and a telco network provider overcame their challenges in the digital era.
Baiduri Bank streamlines security and authentication journey with HID
Photo: Bank Baiduri
Baiduri Bank in Brunei Darussalam has implemented HID's authentication platform and mobile app, HID Approve, to streamline customer identity verification across its consumer and corporate banking platforms. The move aims to simplify customer experience by reducing authentication complexities with a single, trusted source for identity verification.
Baiduri Bank employed a full cutover migration strategy, in which it migrated all data from its legacy authentication solution to HID’s platform. This approach required customers to refresh their log-in credentials using an HID Approve-powered authenticator, supported by an extensive customer communications campaign to ensure a seamless experience.
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Currently, 100% of Baiduri Bank’s customers are authenticated via HID Approve powered by the HID Authentication Platform.
“We believe in striking a balance between the use of technology and customer experience. We are proud to be the first bank in Brunei to leverage [HID’s cloud-based authentication solutions] to enhance our customers’ experience,” says Simon Hansman, Baiduri Bank’s chief information officer.
Powered by the HID Authentication platform, HID Approve provides mobile authentication and transaction signing with robust security protocols, hardened through standards-based cryptography. It also features customisable security policies to protect communication channels and is backed by rigorous third-party security testing and independent audits. In short, HID Approve helps deliver a more seamless user experience, simplified compliance, flexible deployment and lower cost of ownership compared to traditional authentication solutions.
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Fico helps Bank Mandiri reduce fraud losses
Photo: Bloomberg
Indonesia’s Bank Mandiri is leveraging Fico Falcon Fraud Manager and the Fico Falcon Intelligence Network to safeguard all transactions across its retail channels, including its digital platforms. Fico provides data analytics solutions that improve operational decisions including fraud detection.
In 2022, Fico’s fraud solutions safeguarded over 1.64 billion financial transactions valued at US$156 billion on Bank Mandiri’s Livin’ mobile banking app, amidst a staggering 50% y-o-y growth. As a result, fraud losses on the app decreased by 85% from January to August 2023 compared to the previous year. Across credit and debit cards, fraud losses fell by 77% in 2022.
“Maintaining customer trust and experience through a comprehensive digital transformation strategy is imperative for us. Fico’s solutions help us to stay ahead of fraudulent actors, so we can focus on delivering exceptional digital banking services for our customers,” says Adityo Wicaksono, senior vice-president for the retail product delivery & fraud risk group at Bank Mandiri.
Bank Mandiri and Fico are currently collaborating on fighting the escalating threat of scams. With the rise of the “authorised push payment” fraud both globally and in Indonesia, there is an urgent need for robust fraud prevention measures.
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“Fico’s scam detection model, combined with targeted profiling and the retail banking payments model, has proven highly effective. This approach has enabled Mandiri to detect a significantly higher number of scam transactions, all while maintaining a sub-1% transaction review rate," shares Wicaksono.
Workday aids Bank Pembangunan Malaysia’s HR transformation
Photo: Pexels
Bank Pembangunan Malaysia Berhad (BPMB) has deployed Workday Human Capital Management solutions to support its human resource (HR) transformation.
Since deploying Workday, BPMB has enhanced the efficiency of its operations. More than half of HR tasks that were previously manual and time-consuming are now automated, reducing the risk of human error. The reporting capabilities within Workday allow for more timely and accurate insights and facilitate effective workforce planning.
BPMB also managed to reduce data fragmentation, making it easier for staff to access, consolidate, and analyse information. Collectively, these enhancements align closely with BPMB’s plan to deliver operational excellence and strategic growth for the bank.
Additionally, the bank is leveraging Workday Talent Optimisation, Workday Absence Management, and Workday Compensation to improve employee experience for greater productivity and retention levels.
“The changes and dynamism seen in the market landscape requires businesses to have the right systems in place that can be agile in enabling and supporting business leaders to be decisive in their strategic planning and execution. The implementation of Workday has already yielded very promising results for us so far. This includes the streamlining of our daily operations, reducing our manual efforts, and enhancing the overall employee experience. As we strive to grow as a premier talent hub and deliver impact capital for national development, these advancements are crucial,” says Sainursalwa Sani, BPMB’s chief human resource officer.
Nokia deploys high-performance cross-border network for IGC
Photo: Unsplash
Nokia is helping the International Gateway Company (IGC) modernise its existing Dense Wavelength Division Multiplexing (DWDM) network, which connects Thailand’s east region to Cambodia, and its south region to Malaysia. IGC used Nokia’s DWDM solution to overlay and enhance the existing infrastructure to more effectively manage the growing capacity demand.
Powered by Nokia’s latest generation Photonic Service Engine chipset, the upgraded network will be capable of transmitting 400G per wavelength. This enables IGC to more effectively manage booming traffic demands while ensuring high data centre connectivity for its customers, including hyperscalers. Nokia’s DWDM solution will also help IGC improve its energy efficiency.
Upon deployment in Bangkok and in Thailand’s east and south regions, Nokia’s Data Center Interconnect (DCI) solution will enable IGC to cost-effectively meet requirements for a high-capacity, robust network as consumer data demand surges.
“Nokia’s cost-effective and resilient DWDM solution, based on coherent technology, will help us delight our hyperscale customers by providing superior connectivity from the Cambodian border to the Malaysian border. We are pleased with the timely and seamless completion of the project and look forward to strengthening our partnership and collaboration with Nokia in the future,” says IGC CEO Pichit Satapattayanont.
