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Manila Casino expands to win back trust after fatal fire accident

Bloomberg Published on Fri, Jul 07, 2017 / 8:45 AM GMT+8

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(July 7): Resorts World Manila, the Philippine casino where 38 people died after an arson attack last month, aims to complete a new gaming zone this year as it seeks to win back customers and rebuild its brand.

“We’re spending a lot of time enhancing the overall security of the place and learning about what had happened,” Kingson Sian, 55, Chief Executive Officer at Travellers International Hotel Group Inc., which owns and operates the integrated casino resort, said in an interview on July 3. “We obviously have to gain back the trust of our guests and the public.”

Travellers, a venture of billionaires Andrew Tan from the Philippines and Lim Kok Thay of Malaysia, is facing its toughest challenge since opening the integrated gaming facility eight years ago. On June 2, a former patron burned gaming tables with fumes asphyxiating dozens before he killed himself. The company is under probe for the security breach that led to the attack and its gaming license was suspended for almost a month.