Singapore Telecommunications’ (Singtel) Australia unit, Optus, says it will be informing its customers, whose passport numbers were exposed in the cyberattack, that they will not need to replace their passports.
The statement was issued after discussions with the Australian government, says Optus.
It adds that the government has been working with the telco to safeguard its customers from the possibility of identity crime. This includes providing advice on actions impacted customers should take, if any.
Optus was hit by a cyberattack on Sept 22, which led to unauthorised access of its customers’ information.
Deloitte was appointed to conduct an independent external review of the recent cyberattack, and its security systems, controls and processes on Oct 3.
On Oct 8, Optus’ customers kicked off a process that could see the company compensating those who lost their personal data in the attack.
See also: Optus and NCS bring better 1HFY2025 for Singtel; raises ebit guidance and interim dividend
Shares in Singtel closed at $2.48 on Oct 13.
