Can Singapore's hotels depend on automation to ease its manpower woes?

SINGAPORE (Apr 6): CDL Hospitality Trusts (CDL HT) is embracing automation amid a general lull in its local operations. The profitability of its Singapore hotels has been on a downtrend for the last five years, in line with the broader sector.

With the rise of sharing economy players such as Airbnb, which is now targeting business travellers and introducing features meant to entice human resource and travel managers, the pressure on hoteliers is on.

In a bid to deal with one of the biggest challenges the industry faces – the lack of manpower – robots have been deployed in both back-office and customer-facing functions.

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