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customer experience
In Focus
A local spin on voice AI
Here's how Wiz Ai is offering voice AI solutions that effectively cater to businesses in Southeast Asia.
March 08, 2023
Digital Economy
How Changi Airport delivers exceptional traveller experience
The airport is planning to use extended reality, machine learning, IoT and autonomous vehicles to best serve its customers.
November 07, 2022
Digital Economy
Customer trust is earned or broken with every experience
Every digital touchpoint is an opportunity to earn or break customer trust. Here's why.
October 10, 2022
In Focus
New age of consumers demand hybrid customer experience
What are the three key points business decision-makers need to consider when designing their next hybrid customer experience map?
September 19, 2022
Digital Economy
Almost a quarter of Singaporeans rely on social media videos to discover and evaluate products
Companies should also consider the use of business messaging and metaverse-related technologies: Meta and Bain & Company
September 06, 2022
CXOs
Navigating economic uncertainty with empathy
Unlocking empathy calls for organisations to build authentic relationships with their customers and employees at scale.
September 01, 2022
Digital Economy
The customer journey continues beyond checkout
Three tips for SMBs to optimise customer experience from checkout to unboxing and beyond, to retain customer loyalty.
August 26, 2022
In Focus
Business messaging gaining traction in Asia Pacific
One-third of consumers across the region are chatting with businesses at least once a week, says a new study by Meta and BCG.
August 17, 2022
In Focus
Finding the right DX platform doesn't have to include a trade-off
How can you balance the business benefits of a digital transformation platform with prudence in CapEx and training costs?
July 19, 2022