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customer experience
In Focus
AI agents will serve you now
As the next frontier of generative AI, AI agents can make decisions and execute complex tasks autonomously. But how will they reshape the customer experience?
December 03, 2024
News
Younger consumers in Singapore more receptive towards AI agents
Yet, the Salesforce study highlights the need to build confidence in the AI agent experience, which can be done by providing more transparency.
November 28, 2024
Digital Economy
Navigating the blank space in Singapore’s concert tourism
Can AI help maximise Singapore’s potential as a premier destination for concert tourism?
September 19, 2024
News
Tech news in less than 5 minutes – September 2024
Bite-sized news on cloud computing, customer experience, HR management and Google's Pixel Watch 3.
August 30, 2024
News
Tech news in less than 5 minutes – August 2024
Bite-sized news on the technologies used at the Paris Olympics 2024, deepfake concerns and prioritising customer experience.
August 02, 2024
CXOs
Humanising businesses with tech
How can experience management become a self-tuning system of action to help build emotional connections with customers?
July 31, 2024
In Focus
How genAI has truly revolutionised chatbots (finally) to deliver engaging customer experiences
Today’s generative AI chatbots are far easier to love, making it easier for brands to deliver the best customer experience.
August 21, 2023
In Focus
How AI-powered tools are transforming customer experience in Southeast Asia
Conversational commerce is expected to bring $12 billion to the e-commerce market by the end of 2023. And AI is here to help.
July 04, 2023
Digital Economy
Transforming payments and app development
How are Mandai Wildlife Group, DSO National Laboratories and Petronas transforming to deliver better business outcomes?
June 26, 2023
In Focus
Finding the human touch in a sea of bots
Augmenting advancements in generative AI and automation can drive empathy in customer interactions.
April 25, 2023